This page was exported from Free Cisco Training & Resources - Certification Exam Preparation [ https://www.ciscobibles.com ] Export date:Fri Mar 29 5:38:04 2024 / +0000 GMT ___________________________________________________ Title: [OFFER] Cisco Press - Cisco Unified Contact Center Enterprise (UCCE) --------------------------------------------------- Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Gary Ford   Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. Book Details Paperback: 312 pages Publisher: Cisco Press (June 2011) Language: English ISBN-10: 1587141175 ISBN-13: 978-1587141171 File Size: 15.6 MiB You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. Gary Ford has spent more than 13 years designing, deploying, and maintaining Cisco telephony and contact center solutions together with several of the world's largest systems integration companies, Cisco ATPs, and customers. He was first introduced to contact centers in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BT's core telephony network. After Cisco acquired GeoTel, Ford's role evolved to include broader Cisco contact center and unified communications consulting. He holds a bachelor's of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications. EBook:  Download Size: 5.40 MB Unzip Password: www.ciscobibles.com --------------------------------------------------- Images: http://www.ciscopress.com/ShowCover.asp?isbn=1587141175&type=c --------------------------------------------------- --------------------------------------------------- Post date: 2011-12-16 19:46:43 Post date GMT: 2011-12-16 11:46:43 Post modified date: 2011-12-16 19:47:20 Post modified date GMT: 2011-12-16 11:47:20 ____________________________________________________________________________________________ Export of Post and Page as text file has been powered by [ Universal Post Manager ] plugin from www.gconverters.com